Privacy Policy

This page explains how The Lord Nelson Inn ("we", "us", "our") collects, uses and looks after your personal information when you visit our website, book a room or table with us, contact us or sign up to our newsletter. This policy is issued under UK GDPR and the Data Protection Act 2018.

Who we are

The Lord Nelson Inn, 1 High St, Marshfield, Chippenham SN14 8NP. If you have any questions about this policy or how we handle your data, please email thelordnelsonmarshfield@outlook.com or call 01225 891 820.

What we collect

• Booking information — your name, email, phone number, party size, date, time and any dietary or accessibility notes you provide.
• Contact form submissions — the details you send us through our contact form.
• Newsletter — your email address, if you choose to subscribe.
• Technical data — IP address and basic request headers, used only to prevent abuse of our booking and contact forms.

How we use it

• To take and manage your booking or answer your enquiry.
• To contact you about changes to a booking you have made.
• To send you newsletters and offers where you have subscribed (you can unsubscribe at any time).
• To keep our site secure and prevent spam or fraudulent bookings.

Lawful basis

We rely on contract (to fulfil bookings you place with us), legitimate interests (to reply to enquiries and protect our systems) and consent (for newsletters). You may withdraw consent at any time.

Who we share it with

We do not sell your personal data. We share it only with trusted service providers who help us run the pub and the website — for example, our hosting and email providers — and with authorities where we are legally required to.

How long we keep it

We keep booking and contact records for as long as needed to run our business and to meet legal or accounting obligations, typically no longer than seven years. Newsletter subscribers are kept until they unsubscribe.

Your rights

You have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict certain uses, and to receive a copy in a portable format. Please contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our site uses only the strictly necessary cookies needed for the site to work and to keep you signed in to any admin area. We do not use tracking or advertising cookies.

This policy may be updated from time to time. Any changes will be reflected on this page.